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4 workable ways to keep in contact with customers
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[QUOTE="Holicent, post: 251834, member: 76163"] [FONT=Georgia] If you've ever had a customer service issue, chances are you've been frustrated by the lack of transparency and responsiveness. Customers want to know that they're heard, but they also want to know that they are being taken seriously. Here are some workable ways to keep in contact with customers: Use social media. If you have a Facebook page or Twitter account, use them to keep your customers informed about changes in shipping times and any other information that might be relevant to them. Send an email newsletter. If you're not already doing so, send out regular email newsletters to your entire list with news about new products and sales. Use personal emails when necessary. If you have a customer who wants someone from your staff reach out to them directly, let them know by emailing them directly or leaving a voicemail message on their phone number provided during checkout or registration process.[/FONT] [/QUOTE]
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4 workable ways to keep in contact with customers
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