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Best practices for creating effective customer surveys
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[QUOTE="Jasz, post: 301748, member: 61772"] Customer surveys are a great way to gather feedback from your customers and find out what they like about your product or service. But when it comes to creating effective customer surveys, there are some best practices to follow: 1. Make sure you have a good idea of what you want to find out from the survey before you start. 2. Be clear about how long it takes to complete the survey and what happens if it takes longer than expected. If possible, offer a penalty if people take too long or load an unexpected amount of information into the survey. 3. Provide a link to an online survey manager that allows them to easily manage multiple surveys with different questions and different responses without having to create multiple surveys by hand or using scripts. 4. If your survey requires users to provide personal information, be sure that they understand why they need this information and that they know how it will be used (e.g., only shared with the company). [/QUOTE]
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