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Common Reasons Companies Lose Customers?
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[QUOTE="Jasz, post: 237479, member: 61772"] The loss of customers can be a huge blow to your business. Even if you have a big customer base, losing 10 or 20 percent of your customers can really hurt your sales. It’s important to know the reasons why customers leave so you can implement strategies to keep them around. Here are the most common reasons why companies lose customers: Poor Customer Service: Customers don’t just leave companies because of bad products and bad prices. A lot of times it has to do with the customer service they receive. Many companies lose customers because they don’t put enough effort into making sure their customers are satisfied. Customers want to feel valued and appreciated by businesses, and many times when they don’t, they go somewhere else where they do feel valued. Poor Communication: When you communicate regularly with your customers it shows them that you value them and their business. Not staying in contact with your customers is a huge mistake that many companies make. Customers want to know what new products you have and about any special deals or discounts you may be offering. If you don’t keep your customers up-to-date on what’s going on in your business, you will soon find that they are looking elsewhere. [/QUOTE]
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