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Common Reasons Companies Lose Customers?
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[QUOTE="blessingc, post: 239076, member: 73446"] Forbes columnist Chad Otar said that, “You can have the greatest product in the industry, an effective pricing structure, and a huge budget, but if no one wants what you’re selling, there’s not much you can do to save what is destined to become a sinking ship.” Build your organization around your clients, know what they want and deliver it to them, don't do what you think they will like but what they ask you to do. Customers are the bedrock of a businesses' existence, if you treat them wrong you lose, they'll still get what they want else where. When customers bring a job or are in need of a good and your response isn't satisfying or you are slow to answer their call you are indirectly telling them you aren't a business man and you are not serious with your business, give them your time and attention. An organization is only as good as the people it hires. In order to increase profit margins. your staff should be competent enough to handle customers with care, respect and not with rudeness. It’s important to study your competitors and continuously refine your organization, finding new ways to improve your products, pricing, and services. [/QUOTE]
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