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[QUOTE="raaman, post: 79783, member: 23419"] [SIZE=5]Customer relationship management is very important for small businesses. With a small team and a limited budget, you need a tool that efficiently helps you keep track of all the details and information about your customers. Thereafter, you can personalize your interactions with them. Since you cannot compete in quantity with large companies, you must compete in quality and that is where CRM tools come into play. Each company has its own unique needs, but there are some common things for small businesses. It should be budget friendly. Price is always important, especially for small businesses. The CRMs should be priced, or should include a free version.[/SIZE] [/QUOTE]
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