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Customer service! as one reason people patronize online stores.
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[QUOTE="CALVINDOL, post: 272330, member: 43757"] One of the main reasons why majority of people love to patronize online stores than to offline stores is that customer service is more effective an active online than offline. And that is possibly due to the fact that buying items from online stores is more quicker and more safer, and another reason is because the sellers do not come in close contact with your customers and clients and all what they see is a form field by the customer on what he or she wants and need and in order for them to make expected sales and profit they will do their utmost to satisfy the needs and wants of that customer even if it's just one person. On the other hand offline stores may not necessarily have efficient customer services and that is because they have visible close contact with their customers and clients and most of the times offline businesses usually give more of their attention and more of their transparency to clients and customers who are high income earners. And so in other to not stand the embarrassment, of having to buy something from an offline store, it is best and more better to purchase it online if possible. There have been so many complains made by customers and clients of most businesses concerning customer service of offline businesses declining in its efficiency these days. It shouldn't be so, that is why offline business owners should strive up the efficiency of their business customer service. [/QUOTE]
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Customer service! as one reason people patronize online stores.
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