Etini
Valued Contributor
Imagine while trying to make an urgent transaction using your bank app and running into challenges with completing the transaction. You send a support ticket to the support channels of your bank. And it takes three days for them to respond and acknowledge your query and another 5 days for them to resolve your issue.
Devastated! Regrets! Frustrated! These are just examples of how you would feel with the entire situation. But that's how most small businesses operate. They are very dull with offering support services to their customers and they fail to understand that they are losing customers that way.
Any business that cannot provide adequate customer support within 3 hours of a support query being made is grossly inefficient. In today's world and times, any business that stretches customer support response to 6 hours is already giving the customer basis to start considering the close competitor.
As business people, we should check on our support channels at all times and quickly respond to queries and solve problems for customers. That alone can help bring so many customers to your business.
Devastated! Regrets! Frustrated! These are just examples of how you would feel with the entire situation. But that's how most small businesses operate. They are very dull with offering support services to their customers and they fail to understand that they are losing customers that way.
Any business that cannot provide adequate customer support within 3 hours of a support query being made is grossly inefficient. In today's world and times, any business that stretches customer support response to 6 hours is already giving the customer basis to start considering the close competitor.
As business people, we should check on our support channels at all times and quickly respond to queries and solve problems for customers. That alone can help bring so many customers to your business.
