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Embarrassing your employees or workers to please your clients and customers, is it right?
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[QUOTE="Richee84, post: 238475, member: 42448"] As an employer we must have at the back of our mind that our employees are equally important just like our customers, customer are say to be given better treatment and priority at all time but wisdom must also be apply in our judgment. Without the workers or employees the company will not move forward, the workers are the engine room of all company, if there is misunderstanding between the company workers and the customer, embarrassed ur worker in front of the customer is not a good thing to do cause this action will also dampen the spirit and moral of ur worker which is not also good. There are better ways to handle issues without making ur worker feel embarrassed while correcting them. The customer can be attend to in a proper manner and apology can be made unbehalf of the worker involve, and the issue should be resolve for the customer so that he or she can still obtain the maximum satisfaction, after the customer has be settle the management can then call on the employee who committed an error to order and such correction must not necessarily be in front of the customer to embarrassed the worker. [/QUOTE]
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Embarrassing your employees or workers to please your clients and customers, is it right?
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