Ephy
Active member
Staffs or employees plays a very crucial role in determining the image of any business or organisation. If the behaviour of the staff is friendly then the image of the organisation or business is portrayed as good. The qualities of workers can be classified as:
1. Personal attributes.
2. Business etiquette.
3. Professional skills.
1. Personal attributes.
This refers to the general appearance of a person. A person who has good personal attributes will portray a good image of the business. It also reflects a combination of various aspects some of which are :
a) Physical appearance.
b) Good health.
c) Positive behaviour.
d) Good posture.
e) Hygiene.
2. Business etiquette.
This refers to a prescribed or accepted code of conduct in the business or organisation. Which include :
a) Respect.
b) Courtesy.
c) Loyalty.
d) Cooperation.
e) Honesty.
f) Accuracy.
g) Punctuality.
h) Diplomacy.
3. Professional skills
An employee should have the relevant academic, trained and professional qualifications. Professional skills include knowledge and the skills for a particular duty. Knowledge and skills are acquired after pursuing a course or learned through watching or coached and even hobbies. Knowledge enables a worker to understand some concepts while a skill is the ability to perform a task accurately and easily.
1. Personal attributes.
2. Business etiquette.
3. Professional skills.
1. Personal attributes.
This refers to the general appearance of a person. A person who has good personal attributes will portray a good image of the business. It also reflects a combination of various aspects some of which are :
a) Physical appearance.
b) Good health.
c) Positive behaviour.
d) Good posture.
e) Hygiene.
2. Business etiquette.
This refers to a prescribed or accepted code of conduct in the business or organisation. Which include :
a) Respect.
b) Courtesy.
c) Loyalty.
d) Cooperation.
e) Honesty.
f) Accuracy.
g) Punctuality.
h) Diplomacy.
3. Professional skills
An employee should have the relevant academic, trained and professional qualifications. Professional skills include knowledge and the skills for a particular duty. Knowledge and skills are acquired after pursuing a course or learned through watching or coached and even hobbies. Knowledge enables a worker to understand some concepts while a skill is the ability to perform a task accurately and easily.