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How Do You handle "customer is always right" in your business?
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[QUOTE="TOZZIBLINKZ, post: 220268, member: 37528"] The adage customer is always right has been one of the most widely spread adage in business . Mere thinking about it your answer will be no the customer indeed is not always right . The world is filled with imperfect humans with imperfect actions and way of the behaviour so we can positively say that customers are always right . But still most business owners still apply this adage in their businesses today belittling the good works of their employees , staffs and workers etc . Their aim for doing this is to make their customers , client and consumers , comfortable and satisfied . Their reasons are not bad at all , but I still think doing what is right in the right time usually pays better when it come to satisfying a customer . By this I mean , when a customer , client or consumer does or says something that it is wrong toward a particular employee the employer or manager shouldn't look for ways to justify their customers or clients actions . Rather he should caution the customer or client letting him know the repercussions and detrimental result of his or her actions politely , in this way the peaceful coexistence of the business environment will be maintained . [/QUOTE]
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How Do You handle "customer is always right" in your business?
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