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How do you manage customers with unrealistic expectations?
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[QUOTE="Etini, post: 338466, member: 90141"] As business people, we sometimes get to meet customers that have unrealistic expectations of us and our businesses. The unrealistic expectations might be in terms of it pricing for your services or it could be with service completion time. These kinds of customers would guilt trip you if you fail to meet their unrealistic expectations. For me, when I sense that a customer is expecting too much from me to the point of pressuring me, I drop the order rather than pressurize myself and still fail to deliver. How do you handle customers who have unrealistic expectations from your business? [/QUOTE]
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How do you manage customers with unrealistic expectations?
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