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How to best deal with negative reviews from customers.
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[QUOTE="Jasz, post: 278676, member: 61772"] Customer reviews are a great source of feedback for your business. They let you see what your customers think, and they can help you improve your product or service. However, if you have received negative feedback from a customer, it's important to remember that there are ways to respond to it that will not only help you better understand the situation, but also ensure that you're able to respond in a way that will make the situation right. First, be sure to take a few minutes before responding to any negative feedback. Doing so will allow you time to think about how best to respond. It will also give you time to think through what kind of response would be most effective in this situation. If possible, take some time before responding so that you can really consider what kind of response would be most appropriate for this situation. Once you're ready to respond, here are some tips on how to do so: - Be respectful: Customers want their opinions heard and respected—they don't want rude comments or insults from anyone working at your business! - Be honest: This is important because consumers want honesty from businesses. [/QUOTE]
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How to best deal with negative reviews from customers.
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