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How to best deal with negative reviews from customers.
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[QUOTE="Etini, post: 285478, member: 90141"] The thing about negative reviews is that it is an opinions. No matter how bad it is expressed, you must not let it affect you in any way. The key to dealing with this is to have a positive mental outlook on your business. Understand that every customer is entitled to a review be it positive or negative based on his/ her experience with your product. What you need to do is to try and find out if these negative reviews are true and if the faults are from you. The problem could be you or the customers themselves. If there is anything they can do to enhance the utility of the product, communicate to them. If there is something you need to do on your own part, find a way and fix it. At the end, it is a win for your business and a win for the customer. [/QUOTE]
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How to best deal with negative reviews from customers.
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