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Business strategy
How to best retain potential customers.
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[QUOTE="CALVINDOL, post: 292127, member: 43757"] customers and clients absolutely plays a very important role in the ability and the possibility for a particular business to grow and to develop. According to one article written in 2013 describes customers and clients as the backbone of a business. Presently today majority of business organisations find it hard to retain their potential customers and clients and this is possibly because they are not frequently performing some of the necessary activities as well as strategies that totally helps in retaining potential customers and clients. There are several strategies that businesses can use to retain their potential customers and clients some of which include: * [B]Provide excellent and unbeatable customer service: [/B]This includes being responsive to customer inquiries, addressing any issues or concerns in a timely and satisfactory manner, and going above and beyond to meet customer needs. [B]* Offer high-quality products or services:[/B] selling and rendering poor quality customer goods and services totally kills the ability and possibility for a business to return potential and wealthy customers. However, it is very much interesting for businesses to know that potential customers are more likely to continue doing business with a company that offers products or services that meet or exceed their expectations. [B]* Build relationships with customers: [/B]By establishing personal connections with customers and showing an interest in their needs and preferences, businesses can create a sense of loyalty and encourage repeat business. [B]* Offer incentives to returning customers:[/B] This can include things like loyalty programs, discounts, or exclusive offers to encourage customers to continue doing business with the company. [B]* Stay in touch with customers: [/B]By regularly communicating with customers through email, social media platforms like Facebook and Instagram, or other channels, businesses can keep their brand top of mind and remind customers of the value they offer. [/QUOTE]
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