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How to Convert First-Time Customers into Repeat Customers
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[QUOTE="Etini, post: 283218, member: 90141"] I think more than anything else, your ability to deliver professionally in your first dealing with a customer would determine if that customer would patronize you for a long time. As a freelancer, if you can not deliver according to specifications, the client won't give you jobs again. There are no two ways about that. Also, if you are not able to deliver on time, the customer would likely not call you again for other gigs. Quality and speed of delivery are the two things that retain a customer to your service as a freelancer in particular and a business person in general. Other qualities also come to play but they are on a minor level. That's not to say they are not important. They are. Qualities like communication ability, and follow-up. All these could be the determining factors that can make you retain customers. Customers are emotional in nature [/QUOTE]
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