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How to deal with the emotions of customers
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[QUOTE="Frenzybliss, post: 299790, member: 94892"] Understanding and dealing with the emotions of customers is an important part of providing excellent customer service. To effectively manage emotions, you need to listen to customers to really understand what is underlying their feelings, acknowledge the emotion, and then respond with empathy. The best way to do this is to start by really listening to the customer and try to understand what it is they are trying to communicate. Make sure to pay attention to their words as well as their tone of voice and body language. After listening, acknowledge the customer's feelings. This can be done by simply repeating back what they said, and letting them know you understand why they are feeling that way. Finally, be sure to respond with empathy. Let the customer know that you understand how they feel and that you are there to help them. With the right approach, you can learn to effectively manage the emotions of your customers, providing a high level of customer service and creating loyal, satisfied customers in the process. [/QUOTE]
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