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Business strategy
How to re-address customer complaints.
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[QUOTE="Etini, post: 345327, member: 90141"] As a business owner or manager, you should rid your mind of taking things personal so that you would be able to handle the complaints of customers. Be sure that you listen and allow them to exhaustively lay their complains. After that, if there is any explanation you want to give, you do. But make sure to acknowledge their complaints. Don't argue. If it is possible that it is something that you can change, you do. And if you can't, you politely explain to the customers why you can't. [/QUOTE]
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