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How to re-address customer complaints.
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[QUOTE="King bell, post: 345379, member: 75687"] Addressing customer complaints effectively is important to retain satisfaction and loyalty. It implies listening carefully, saying sorry and acknowledging, seeking clarification, offering remedies, prompt action, subsequent response and improvement learning. Matters raised by customers should be treated with thoroughness, sympathy and courtesy. The buck should stop with those that made the mistake who but just need to apologize seriously for it. By requesting further explanation and suggesting suitable ways of tackling the matter at hand there is an implied commitment to resolving the crisis. Responding quickly in consultation with the customer is paramount while follow-up ensures that they are satisfied. In other words, complaints should not be seen as negative experiences but as opportunities for positive ones via learning and growing better. [/QUOTE]
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How to re-address customer complaints.
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