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Listen to your Silent Customers too
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[QUOTE="Olajidey, post: 71390, member: 26969"] This is an interesting thread. i believe the best way to stop customer from leaving without no trace is by having suggestion box located somewhere around the business premises reason is that some business owner see it as insult if a customer complain or advice them on a particular issue or how dissatisfied they are about the service. But if there is a suggestion box, the customer will just write what he/she feels like to pen down inside the suggestion box and the issue of you facing someone to lay down your complain is out of it, so with this i beleive the silent customer will be able to contribute and the business owner will be able to work along with the suggestion/advice being dropped by the customer. i remember this, some customer might be shy to speak out, and they will conclude on leaving than saying what they have to say. [/QUOTE]
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