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Managing the Process in Business
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[QUOTE="Alexandoy, post: 76138, member: 25510"] What you mean by the process is the operation of the business that would include all the procedures needed to fulfill the needs from receiving the supplies to selling the products. In big companies they have the so called operations manual which is also applicable to small businesses just to ensure that the right process is done. In your example of a flower shop a new staff can do the chores if he would be given the procedures manual to study on how to go about the particular chore of cleaning and trimming the flowers up to the packaging. Especially when the operation of the business is complex then there should be the procedures manual or operations manual. [/QUOTE]
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