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Business strategy
Practical Steps to Build Strong Customer Relationships.
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[QUOTE="Etini, post: 342628, member: 90141"] When a business has strong relationships with it's customers, that has the capacity to elevate the business to grow rapidly and become more profitable. But how is customer relationship built in a business? Here are some practical steps: 1) Establish open communication channels between the business and the customers: The business should always communicate with it's customers and also have a channel that the customers can communicate back with the business for the customer relationship to be established. 2) Tailoring products and services to suit particular needs of individual customers: When a customer feels that the business addresses his or her needs exactly how they want it specifically, they build strong bonds with the business and the customer relationship becomes stronger. 3) A business should demonstrate transparency with the customers: When the customers feel like they can trust the business to be sincere, they build relationships with the business that lead to sustained patronage. [/QUOTE]
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