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Problems faced by consumer service agents
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[QUOTE="Holicent, post: 293703, member: 76163"] The problems faced by consumer service agents are many and varied. They are not only exposed to the dangers of working in a dangerous environment but also face the problems of being overworked and underpaid. The most common problem is that of being overworked. Many companies have been known to employ more staff than they can afford. This has resulted in a situation where there are too many people on one shift and others are expected to work overtime without any extra pay. Another problem associated with this type of work is the risk of injury from equipment, tools or machinery which can cause serious injury if not handled properly. In addition, there is also a risk involved when working under pressure or stress which can result in accidents occurring due to fatigue or panic reactions. The third problem which faces consumers service agents relates to their lack of training and experience as well as their lack of social skills which makes them easy targets for criminals who may decide to attack them while they are alone at work or when they are travelling home after work hours or on weekends. [/QUOTE]
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