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Smart things to do when you have an unhappy customer
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[QUOTE="Etini, post: 286489, member: 90141"] It is important to apply diplomacy when dealing with a dissatisfied customer. I know some customers can be edgy and that can be very difficult to deal with. Whether it is a genuine concern or it is just tantrums, you would need to use diplomacy to handle such a customer. Assure him/ her of your continuous commitment to always give every customer a satisfying experience. Apologize for the inconveniences and bad experience of the customer. If possible, make a replacement or offer incentives in future orders. Deliver on these incentives and you would turn the bad experience into a pleasant one. Don't insult a customer because that is very wrong. That's why you need patience to succeed in business. As a business person, I have had to handle unsatisfied customers and I only used diplomacy. Some of those customers that had bad experiences are now my close friends and allies. [/QUOTE]
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