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The Role of Emotional Intelligence in the Workplace
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[QUOTE="Phantasm, post: 332205, member: 94599"] Emotional intelligence (EI) is very essential at workplaces for it determines whether an individual and the entire organization will succeed or not. It entails being able to recognize, understand, manage and use one’s own emotions and those of other people effectively. EI comprises of self-awareness, self-regulation, motivation, empathy, social skills, leadership effectiveness, team collaboration, cultural sensitivity, conflict resolution, customer service excellence and building rapport. Self-awareness, self-regulation and emotional control are some of the things that high EI people are good at; this enables them to see their strengths as well as weaknesses to regulate their feelings plus adapt to new situations. They also possess intrinsic motivation in addition to having empathy as well as being good communicators. In addition to this fact,EI has impact on leading effectively in a team or solving conflicts.EI also helps in enhancing cultural understanding,negotiation skills and great customer service. Moreover EI plays a role in decision-making employee engagement change management conflict prevention career advancement. Higher EI helps individuals with their connections among others while they are changing thus leading towards better decisions that make an inclusive work environment.Above all,EI is paramount since it aids in establishing positive work culture,cultivating emotional wellness,reinforcing positive family relationshi [/QUOTE]
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