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What does an excellent customer service entail?
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[QUOTE="King bell, post: 342076, member: 75687"] Outstanding customer service includes the following main facets to deliver customer satisfaction, loyalty, and a great reputation for the brand. First, clear, empathic, and immediate communication should be successfully delivered. Secondly, having a high degree of knowledge and expertise, covering the products/services, is critical. Thirdly, empathy or understanding of the customers' point of view is required. Fourthly, accessibility should be offered for help and support through various support channels. Last but not least, speed or responsiveness with accurate and timely completion, equals to showing you are committed to customer satisfaction. Tailoring to the individual needs of the customer and what the customer wants is also present to make the company stand out. These are what customer service excellence is, and each characteristic works hand in hand in building trust, winning hearts, and building great reputation towards the brand. [/QUOTE]
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What does an excellent customer service entail?
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