Menu
Home
Advertise
Forums
Search forums
What's new
Unread posts
Latest activity
Earn Money
Review Website/Apps
Passive Income
Money apps
Paid Survey
Stock
Forex
Real estate
Paid to write
Social Media Monetization
Crytocurrency
Bitcoin (BTC)
Ethereum (ETH)
Crypto Exchange
Mining
Crypto Faucet / Airdrops
Binance
Business
Business strategy
Funding a business
Marketing
Digital Marketing
Social media marketing
Email marketing
Brand management
Personal Finance
Money Saving
Personal loan
Retirement
Debt help
Savings for Students
Tax relief
Insurance
Car Insurance
Life Insurance
Liability Insurance
Home Insurance
Health Insurance
Disability Insurance
FAQ
Log in
Register
What's new
Search
Search
Search titles only
By:
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Money Making Forums
Marketing Forums
8 Important Factors in Customer Experience
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
[QUOTE="Suba, post: 289534, member: 3658"] Customer experience is one of the factors that can influence a product. That's why customer experience is used by business people as the object of their marketing research. What is Customer Experience? Customer experience is the customer's perception/response about their experience of a product or brand. This form of interaction is an assessment by customers of the satisfaction of a product. If customer satisfaction has been achieved, customer loyalty will be formed, so that customers will recommend to others so that businesses will automatically get new customers. There are several important factors in customer experience, namely: 1. Accessibility There is convenience for customers to access/obtain the products offered by the company. 2. Customer Recognition Customers will be closer to product providers if their presence is recognized, known and appreciated. 3. Problem solving Products offered by businesses must be able to provide benefits and satisfaction to customers. 4. Competence Product providers must have adequate competence/skills so that customers will be interested in buying the product. 5. Promise fulfillment Product providers must be able to fulfill their promises in accordance with the information or advertisements received by customers, otherwise the customer will be disappointed and tell others that will create a bad image for the product. 6. Helpfulness Product providers with the enthusiasm to provide assistance to customers with the products they buy. 7. Value for Time Product providers can serve customers quickly, so that customers' time is not wasted. 8. Personalization Product providers must be able to provide friendly service and treatment so that customers will feel more comfortable. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Money Making Forums
Marketing Forums
8 Important Factors in Customer Experience
Top