Crypto exchange citing government rules to cheat customers

niche

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One of the largest crypto exchanges in India is incorrectly citing government regulations, prevention of money laundering to cheat customers of their hard earned money. It is refusing to credit small crypto deposits of $7 or less to the customers account, asking for a copy of the national identity of the sender. The sender is a business and they are paying a large number of vendors for the work they do. The customers of the crypto exchange are also receiving payment through Paypal, Payoneer, Stripe, they are not asked for the national identity proof for each customer. Does anyone know how to convince the crypto exchange to credit the account without a copy of the national identity of the customer?
 
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