How does the NDIS verify your identity?

[LifeBalanceNDIS]

Verifying individuals' identities is one of the ways the National Disability Insurance Scheme (NDIS) protects their privacy.

• Initial Contact:
  • Request for evidence of identity documents and information.
  • Purpose: Completing identity confirmation.
  • Conducting face-to-identity check to verify the person matches the provided identity documents.
• Child Representative or Nominee:
  • Evidence of identity required for child representative or nominee.
• Identity Confirmation:
  • Periodic need to confirm provided identity documents and information.
  • Example: Confirmation of driver’s license details with relevant state or territory authority.
• Security Checks:
  • Questions asked during visits, phone calls, or online contact.
  • Purpose: Verifying the correct person.
  • Ensures information safety and privacy by preventing unauthorized access.
• Name Change:
  • Request for evidence of name change.
  • Confirmation of identity for the new legal name.
  • Requirement of a linking document such as a Change of Name Certificate.

To find out more, follow this link: What do we mean by privacy and information handling? | NDIS

For support with your NDIS plan, reach out to us at Life Balance NDIS Plan Management.