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How to deal with tough customers?
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[QUOTE="Phantasm, post: 343057, member: 94599"] Managing problematic clients is difficult but it’s important to deal with them in a composed, professional and efficient manner. Techniques include remaining cool and tolerant, active hearing, feeling empathy and validation, staying upbeat and polite, concentrating on possible solutions, defining limits clearly, taking responsibility for the mess up, bringing in a supervisor when necessary communicating with customers after solving their problems and learning from such experiences for future improvements. It is through using these approaches that tough calls may end up being positive ordeals thus building stronger bonds with clients. The abilities of patience, empathy and good communication skills are all central to handling hard-to-please customers effectively so as to achieve success in customer service growth [/QUOTE]
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