How to deal with tough customers?

SHAHID123

Member
When we run a business and remain on Frontline, where we direct face the customers then we usually face some very tough customers. This remain very important to deal with them intelligently, lest we may lose the customer. We need to first listen them carefully when they complete their complain or query then first acknowledge them, like as you said our product is not good but let me know which aspect of our product is not on your level so he may feel good and elaborate further. For this we were completed the selling skills course in gsk which is still very supportive for me in my business.
 

Axis

Banned
Not all customers that come into a business organization will totally be please with what the business has to offer some of them will be so tough to the extent that they will always question every move or every action that the business owner tries to make in order to satisfy them. The business owner who encounters tough customers must make sure to not engage in any form of arguments or bickering with them, you must obviously only listen to what they have to say and if possible try to rectify the issue that cause them to be so angry with your business actions.
 

Phantasm

Banned
Managing problematic clients is difficult but it’s important to deal with them in a composed, professional and efficient manner. Techniques include remaining cool and tolerant, active hearing, feeling empathy and validation, staying upbeat and polite, concentrating on possible solutions, defining limits clearly, taking responsibility for the mess up, bringing in a supervisor when necessary communicating with customers after solving their problems and learning from such experiences for future improvements. It is through using these approaches that tough calls may end up being positive ordeals thus building stronger bonds with clients. The abilities of patience, empathy and good communication skills are all central to handling hard-to-please customers effectively so as to achieve success in customer service growth
 
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