Augusta
VIP Contributor
One of the most challenging things you would have to tackle in business is the issue of dealing with demanding customers . These are people that complains about everything or anything.They are never satisfied and just want to be given full attention even when it isn't necessary.
So how can you tackle this as a business owner.
Start by exhibiting patience. You need to listen patiently to them to sort out their issues. Doing this shows that you ready to help them understand their problems
The next, is to show empathy.
this way you demonstrate engagement and concern for the customer and be able to calm the person.
Don't raise your voice and slow down your speech.If a customer is angry you should be quiet even with any aggression.
Help a demanding customer to calm down and handle efficiently all demands Don't get caught up in any customer's emotional chaos. Do more of negotiation which will be more productive.
So how can you tackle this as a business owner.
Start by exhibiting patience. You need to listen patiently to them to sort out their issues. Doing this shows that you ready to help them understand their problems
The next, is to show empathy.
this way you demonstrate engagement and concern for the customer and be able to calm the person.
Don't raise your voice and slow down your speech.If a customer is angry you should be quiet even with any aggression.
Help a demanding customer to calm down and handle efficiently all demands Don't get caught up in any customer's emotional chaos. Do more of negotiation which will be more productive.