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How true is the saying that "the customer is always right"
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[QUOTE="Etini, post: 276717, member: 90141"] Since when I was a child, I have been hearing that the customer is always right. This is often said to imply that the seller should make concessions to accommodate the demands of a customer. How realistically correct is this statement? Should the seller always bend to accommodate the customers? Is this business cliche not giving too much power to the customers? Picture this. A customer walks into a shop and enquires about a product. You give him all the information. When it comes to pricing, he gives a price not favorable to you. You politely insist on your price. The customer starts getting rude and abuses you verbally calling you derogatory names. Should you reply? Or the customer is still right? Picture this again. You offer one service or the other. A customer walks in. And you are serving him to the best of your ability. Let's say you are barbing him. All of a sudden, he stands up and gives you a hot slap followed by punches. The justification is that you have spoilt his hairstyle. Are you free to defend yourself? Or he as a customer is right as usual? Let me hear your opinion guys. [/QUOTE]
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How true is the saying that "the customer is always right"
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