CALVINDOL
VIP Contributor
There are so many qualities and attributes a good and effective business owner and entrepreneur most absolutely possesses in order to successfully and accurately manage and operate his or her business. No doubt that a business manager or owner should be hardworking and industrious in carrying out his or her managerial responsibilities and duties. But yet a business manager or owner should be organised and by the word organised we mean that he or she must not be quick and Swift in reacting to any negative situation or condition but whether he must play every reaction according to what was entrenched in the business plan of the business. A good example can be explained in a situation where a business owner or manager encounters a problem of having to deal with argumentative and toxic customers and clients, who somehow is not be pleased with the services the business renders to him or her. In such situation a business owner or manager should understand that's facing argumentative and toxic customers and clients is one of the most normal and usual occasions expected to happen in a business environment.
Understanding this will make him or her control him or herself from joining more heat to the argument, but rather remains organised and calm. Instead of joining in the arguments, the business owner can try resolving the matter positively by listening to the customers side of the story and if the matter is a kind that could be reversed then he or she shouldn't hesitate to do so.
Understanding this will make him or her control him or herself from joining more heat to the argument, but rather remains organised and calm. Instead of joining in the arguments, the business owner can try resolving the matter positively by listening to the customers side of the story and if the matter is a kind that could be reversed then he or she shouldn't hesitate to do so.