Should businesses be honest to their patronizers all the time?

[TOZZIBLINKZ]

Business honesty towards customers and clients is absolutely a key strategy to win the trust and loyalty from members of the public. In fact when a business is known for it's honesty and for its ability to be transparent thereby not hiding any information from members of the public such a business is more reputated, recognised, and noticeable by members of the public and that indeed is a good thing. But even with that should businesses be hundred percent honest to their customers and clients in all things. In my own perspective I would say no, businesses shouldn't be hundred percent transparent and honest to their clients and customers especially in context far from what should be discussed with clients and customers. We must always be mindful that our business rivals and business competitors may disguise themselves as our clients and customers therefore asking us series of questions which is far away from what should be discussed and interacted with clients and customers.

A client or customer may ask us how we are able to maintain a peaceful coexistence in carrying out our business day to day activities, indeed these are questions customers and clients should ask and we should give a sincere and honest answers to these questions. But in a case where a client or customer should ask us questions concerning our cash flow policy, and our financial stability business strategies, then these are questions that shouldn't be responded to, but in fact we should suspect such a customer or client to be a business rival but in disguise trying to know the weakness or weak point of your business organisation.

 

[CALVINDOL]

It is actually true that our business competitors and business rivals could disguise as our clients and customers and come into our business organisation to ask a series of questions that could be so confidential to our business privacy and so in such situation it is better not answering any of these questions coming from this individuals. No doubt honesty plays a very important role in winning the trust and loyalty of our clients and customers and it is absolutely very important that we show 100% transparency and clarity to our clients and customers but even with that we shouldn't answer all questions thrown to us from our clients and customers because somehow we would be unknowingly revealing our business secrets to them.

There are some necessary questions clients and customers could be able to ask us that we should hundred percent give a clear answer to but for the ones that seems to be confidential and secrets to our business, it is better never to review answers to these questions so as not to make our business incur negative consequences and ending our business reputation.