Augusta
VIP Contributor
Customers and clients are humans and they come with different annoying issues. Some go further to confront business owners. You might not be an exception as a business owner. So how do you deal with confrontations from customers or clients
The first is to Stay Calm, you don't need to react immediately but respond in kind afterwards.
You don't have to retaliate. just know that some customers can be so rude
The most you should do is to listen and look at ilthe issue critically, If it needs your apologies then go ahead. Remember that rude customers often need to vent their frustration
You just have to stand Firm to solve the problem that comes with this act.
The first is to Stay Calm, you don't need to react immediately but respond in kind afterwards.
You don't have to retaliate. just know that some customers can be so rude
The most you should do is to listen and look at ilthe issue critically, If it needs your apologies then go ahead. Remember that rude customers often need to vent their frustration
You just have to stand Firm to solve the problem that comes with this act.