Etini
Valued Contributor
Customers love it when they get their customer support queries responded to. Unfortunately, this is where some businesses get it absolutely wrong. They fail in responding to customer support query within reasonable timeframe. This article looks to explore the time lag it should take before within which customer support queries should be answered.
1) Live Chats: A business that offers customer service through live chat should respond to a query within two to seven minutes after the query was sent. Anything other than that, that channel has failed.
2) Phone support: After 3 rings at most, there should be a response. Anything further from that is a disappointment from getting support from that channel.
3) Emails: Customer support services through emails should not exceed 25 hours for a response to be sent back.. When that timeframe is stretched further, customer support has failed.
1) Live Chats: A business that offers customer service through live chat should respond to a query within two to seven minutes after the query was sent. Anything other than that, that channel has failed.
2) Phone support: After 3 rings at most, there should be a response. Anything further from that is a disappointment from getting support from that channel.
3) Emails: Customer support services through emails should not exceed 25 hours for a response to be sent back.. When that timeframe is stretched further, customer support has failed.