Mika
VIP Contributor
Loyal customers mean the people who not only buy regularly from you but also bring new customers for you. If you have loyal customers, you can easily generate regular revenue. If you have a regular income, your business will be self-sustaining.
I am sharing some incidents from my life to show you how businesses build loyal customers and what it means for businesses to build loyal customers.
I work from home but when I am bored, I go to a cafe and sit there for a couple of hours working on my project. I have been visiting this cafe for over a year. I go to this cafe because the manager, who is also the owner, knows me by my name, knows what I do, even knows I have been working online ever since I lost my job. Before I started visiting this cafe, I had never known this guy, but these days he is like a friend, sometimes he even offers complimentary coffee.
I always buy from the same grocery store because the manager responds to me well. He even remembers my dog breed and knows my dog broke his leg a couple of weeks ago. I am loyal to these businesses because they have established a personal connection.
I am sharing some incidents from my life to show you how businesses build loyal customers and what it means for businesses to build loyal customers.
I work from home but when I am bored, I go to a cafe and sit there for a couple of hours working on my project. I have been visiting this cafe for over a year. I go to this cafe because the manager, who is also the owner, knows me by my name, knows what I do, even knows I have been working online ever since I lost my job. Before I started visiting this cafe, I had never known this guy, but these days he is like a friend, sometimes he even offers complimentary coffee.
I always buy from the same grocery store because the manager responds to me well. He even remembers my dog breed and knows my dog broke his leg a couple of weeks ago. I am loyal to these businesses because they have established a personal connection.