Is consumer service good career?

Jasz

VIP Contributor
In my view, the answer is yes. Consumer service is a great career choice if you have the right qualifications and skills. The most important thing to remember is that you need to be able to deal with customers who can be difficult or even hostile at times. But once you get used to it, it's not too bad and can be very rewarding.

If you have the right skills and experience, then working in a customer service role could be an excellent choice for you. It might not be as glamorous as working in an office environment where people are educated by degrees and trained in how to behave in certain situations, but there are plenty of benefits for those who want to work in this area of business.

What do I need?

The first thing that you will need is a degree or diploma in business or customer service. This will give you the basic knowledge about how businesses work and what their customers want from them. You will also learn about handling different types of people from different backgrounds who may have different expectations from their experience with a company like yours.

Once you have completed your training, it's time for some practical experience under real conditions with real life problems.
 

Holicent

VIP Contributor
Consumer service is the act of providing goods and services to customers. It is a career that requires patience, persistence and empathy. A consumer service worker deals with many people in a day, so they must be able to listen to their problems and offer them what they need. The job also requires good communication skills and the ability to present information clearly.

Consumer service workers are typically employed by companies that provide goods and services like food, clothing or household items. They may work at a store in a shopping mall or even at an individual's home. Some consumer service workers may work in human resources departments at companies where they help employees with their benefits packages or other company policies. Consumer service is a great career because you can actually work from home or wherever you might find yourself.
 
Top