CALVINDOL
VIP Contributor
The product hierarchy is a concept in marketing that refers to the different levels of products or product offerings within a company's product mix. The product hierarchy consists of four main levels:
CORE PRODUCT: The core product is the basic product or service that the customer is actually purchasing. For example, a car manufacturer's core product is the car itself.
ACTUAL PRODUCT: The actual product refers to the physical and functional characteristics of the core product. This includes features, design, and quality of the product.
AUGMENTED PRODUCT: The augmented product refers to the additional benefits and services that are added to the core product to enhance its value. This can include things like warranties, after-sales service, and customer support.
POTENTIAL PRODUCT: The potential product refers to future developments or upgrades that can be made to the core product. This level considers the potential for product improvement and innovation.
The product hierarchy provides a framework for thinking about the different aspects of a product or product offering and how they contribute to the customer's overall experience. By understanding the different levels of the product hierarchy, businesses can develop and market their products in a way that meets the needs and expectations of their target audience, and that effectively differentiates their products from those of their competitors.
CORE PRODUCT: The core product is the basic product or service that the customer is actually purchasing. For example, a car manufacturer's core product is the car itself.
ACTUAL PRODUCT: The actual product refers to the physical and functional characteristics of the core product. This includes features, design, and quality of the product.
AUGMENTED PRODUCT: The augmented product refers to the additional benefits and services that are added to the core product to enhance its value. This can include things like warranties, after-sales service, and customer support.
POTENTIAL PRODUCT: The potential product refers to future developments or upgrades that can be made to the core product. This level considers the potential for product improvement and innovation.
The product hierarchy provides a framework for thinking about the different aspects of a product or product offering and how they contribute to the customer's overall experience. By understanding the different levels of the product hierarchy, businesses can develop and market their products in a way that meets the needs and expectations of their target audience, and that effectively differentiates their products from those of their competitors.